FAQs

Frequently Asked Questions

When plumbing problems arise, you need a reliable team you can trust to get the job done right. At Arrow Plumbing & Drain Services, we understand that you may have questions about our services, pricing, availability, and more. That’s why we’ve put together this FAQ page—to provide clear answers to some of the most common questions we receive. Whether you’re dealing with a plumbing emergency, wondering about financing options, or curious about our service areas, we’ve got you covered. If you don’t see your question here, feel free to reach out—we’re always happy to help!

1. Do You Handle Both Residential and Commercial Plumbing?

We do offer both residential and commercial plumbing services! You can count on us to provide plumbing services to:

• Residential Houses
• Apartment Complexes
• Condos
• Municipal Buildings/Facilities
• Multi-Family Housing Properties
• Restaurants
• Hotels
• Office Buildings
• High Rise Buildings
• Government Organizations

2. What If I Have a Plumbing Emergency?

Got a plumbing emergency? You’re in luck! Here at Arrow Plumbing & Drain Services, we are available 24/7, 365 days a year for all those “just can’t wait” moments.

3. Can I Schedule an Appointment Online?

We do require the actual booking of an appointment to be done over the phone, however, you can fill out our online form to request a service appointment. Once we receive your form, we’ll reach out to schedule a convenient time for you. https://arrowplumbingservice.com/contact/ 

4. Are You Licensed and Insured? 

Yes, we are licensed, insured, AND EPA-certified!

5. Do You Offer Any Guarantees?

Yes! Your satisfaction is important to us, so we offer a 100% satisfaction guarantee IN WRITING before work begins.

6. What If I Don’t Have the Money Upfront for a Large Project? Do You Offer Financing Options or Payment Plans? 

We do offer financing options through GreenSky! There are a couple different options available to help you. We know that plumbing issues can often times be unexpected (and expensive). We’re here to help! Ask us about financing and we’ll point you to the right place. 

7. Do You Charge By The Hour or Offer Flat-Rate Pricing? 

We offer flat-rate, upfront pricing! This means, you’ll know the cost of the work before any work is done.

8. What Areas Do You Service? 

We proudly serve San Diego, CA and the nearby areas including: La Jolla, Del Mar, Ocean Beach, Pacific Beach, Poway, Chula Vista, Escondido, Ej Cajon, Spring Valley, Cardiff-by-the-Sea: https://arrowplumbingservice.com/service-areas/ 

9. When is it Time to Call a Plumber?

If you’re dealing with persistent leaks, low water pressure, slow drains, or unusual noises coming from your pipes, it’s time to call a plumber. Other signs include water discoloration, sewage odors, or an unexpected spike in your water bill. Ignoring these issues can lead to bigger (and more expensive) problems down the road. When in doubt, it’s always best to have a professional at Arrow take a look!

10. What Plumbing Services Do You Offer?

Arrow Plumbing & Drain Services proudly offers a comprehensive range of plumbing solutions to meet both residential and commercial needs. Our services include routine plumbing maintenance, repairs, and new installations, as well as specialized services such as trenchless sewer repair, drain cleaning, water heater repair, hydrojetting, and slab leak detection and repair. Contact us about your specific plumbing need and we’ll let you know how we can help!